– Frequently Asked Questions –
Availability | Delivery | Warranty
I want a product not shown online. Can you get it?
Yes! We can usually get almost anything, even if it’s not in stock. Feel free to contact us with any requests.
What is the typical delivery charge for online orders?
We have shipped to most states…even Hawaii. We determine shipping charges from online orders based on distance from our warehouses, truck locations, and the size, weight, and quantity of the product(s) we ship.
Do you charge Tax for out of state purchases?

No. For any purchases delivered out of state, it is tax free. However, it is destination based – that is, if you buy products out of state and have it shipped to MA, there will be tax. Please call with questions.

How long will delivery take?
Delivery time is dependent on the item(s) ordered, your location, and our truck schedules. We’ll work as hard as we can with our fleet of trucks and common carrier to deliver your order as soon as possible.
How are you any different than other online stores?

We are distributors first and foremost. There are many websites out there acting as the middleman – whereas we distribute wood flooring, specialty lumber, and natural stone for a span of 3 decades now.

What is your guarantee with stone and masonry supplies?
Natural stone products inherently lack uniformity and are subject to variation in aesthetics, color, shade, finish, tint, hardness, strength resistance, density, etc. Over time natural stone may chip, peel, flake, bleed, and oxidize due to exposure to natural elements. Stonewood Products does not warranty against these occurrences. Please note: Installation of product constitutes acceptance of the product.

What is your warranty on wood flooring?
We offer many floors from many of the best quality mills. Each has varying warranty coverage. We recommend the following at a minimum.
In accordance with NWFA specifications:

  • Flooring must be acclimated to +/- 2% of subfloor and environment under normal living
    conditions.
  • Wood flooring is a natural product; subtle changes in color, texture and elements of grade
    are normal.
  • Proper installation is mandatory and is the sole responsibility of the installer or owner.
  • Do not install if there is a question of acceptability.
  • Note: Installation of flooring constitutes acceptance of the product.
What is your policy on refunds and returns?
We do not accept returns or award refunds unless there are product issues. That being said, we do our very best to deliver a quality product and we have had very few complaints. If you do have an issue with a product you purchased from us, don’t hesitate to call us – we want you to be satisfied as one of our customers.

These are some of the most common questions we have. We stand behind our product quality and our mission is provide amazing materials and products at unmatched values. We have trucks running through Boston, Connecticut, New Hampshire, Rhode Island, New York, and New Jersey for orders and use LTL for shipping elsewhere nationwide of wood flooring, stone, and specialty wood supplies. We also do custom milling and cutting too. Call for details.

Hopefully the commonly asked questions on this page was able to answer your question(s). If not, feel free to contact us and we’ll do our best to get back to you as soon as possible!